Directly Support Automation - A User-Friendly App for Support Automation
Directly Support Automation is a free Android app developed by Directly Inc. that is designed to help enterprise companies launch and train virtual agents that double their automation rate. This app is for users who have been invited into a customer service program by companies working with Directly. The app provides a user-friendly interface that allows users to access their personalized dashboard and view new questions, receive instant alerts for questions and reward updates, and view ratings of their responses.
Directly is a leader in support automation and has been trusted by companies like Airbnb, Microsoft, and Samsung, among others. The app utilizes an expert-in-the-loop AI platform to tap the expertise of experienced customers and deliver content, training, and answers to their virtual agent to significantly boost performance.
Overall, Directly Support Automation is an excellent app for managing support automation for enterprise companies. It is easy to use and provides all the necessary features to help users manage their virtual agent and improve their performance.
